Privacy Policy

Information We Collect

We may collect the following categories of information:

• Contact information, such as your name, email address, company name, and phone number.
• Account and demo information, such as login details, profile information, preferences, and activity within the platform.
• Communications data, including messages you send to us, support requests, and records of SMS messages sent or received as part of demos, testing, authentication, notifications, or product evaluation.
• Technical information, such as IP address, browser type, device information, operating system, referring URLs, and usage data.
• Analytics information, such as pages viewed, clicks, session activity, and feature usage.

How We Use Information

We use information to:

• Provide, operate, maintain, and improve the FitStack AI website and platform.
• Set up and manage demo, development, and testing environments.
• Send transactional and service-related communications, including account verification codes, login alerts, workflow notifications, and other non-marketing messages.
• Respond to inquiries, support requests, and sales conversations.
• Monitor performance, troubleshoot issues, prevent abuse, and maintain security.
• Comply with legal obligations and carrier or platform compliance requirements.

SMS Communications

If you provide your mobile number to participate in a live demo, testing workflow, or account-related interaction, FitStack AI may send you SMS messages related to that purpose. These messages may include one-time passcodes, authentication messages, demo workflow notifications, and similar non-marketing communications.

By providing your mobile number and agreeing to receive these messages, you consent to receive SMS messages from FitStack AI for the specific purpose described at the time of collection. Consent to receive SMS messages is not a condition of purchase.

Message frequency may vary. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us at hello@fitstack.ai.

FitStack AI does not sell or share SMS opt-in data or consent records with third parties for their own marketing purposes.

How We Share Information

We may share information with:

• Service providers that help us operate the website, platform, hosting, analytics, authentication, communications, and support systems.
• Messaging and communications providers that facilitate SMS and related delivery workflows.
• Professional advisors such as legal, accounting, or security consultants.
• Authorities or other parties where required by law, subpoena, court order, or to protect rights, safety, and security.
• A successor entity in connection with a merger, acquisition, financing, or sale of all or part of the business.

We do not sell personal information in the ordinary course of business.

Data Retention

We retain information for as long as reasonably necessary to provide services, support demos and testing, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. SMS and related compliance records may be retained as needed to satisfy carrier, platform, legal, or audit requirements.

Security

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and absolute security cannot be guaranteed.

Your Choices

Depending on your location, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information. You may also opt out of SMS communications at any time by replying STOP.

To make a privacy request, contact hello@fitstack.ai.

Third-Party Services and Links

The website or platform may contain links to third-party websites or services. FitStack AI is not responsible for the privacy practices of third parties.

Children's Privacy

FitStack AI is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

This Privacy Policy may be updated from time to time. When changes are made, the Effective Date above will be updated. Material changes may also be communicated through the website or platform when appropriate.

Contact

If you have questions about this Privacy Policy, contact: